E-Services Unit

Responsibilities of The E-Services Unit

• Responding to student inquiries via the Tawasul system.

• Processing exit and re-entry transactions for more than six months or for certain nationalities not processed through the Muqeem system.

• Following up on Muqeem ID (residency) renewal requests for students via the Muqeem system.

• Preparing a list of residencies that could not be renewed due to the following reasons: (traffic violations – failure to add children – birth certificate penalties – expired visas) from the Muqeem system for follow-up.

• Receiving lists for issuing exit and re-entry visas according to regulations for the following cases:

1. Requests for exit and re-entry visas for students during vacations.
2. Requests for exceptional leave approved by the University Administration.
3. Requests for end-of-year vacation (summer vacation) for University students.
4. Requests for exit and re-entry visas for students with deferred or excused status.

• Issuing student travel tickets for the end-of-year vacation through the Travel Administration Ticketing System.

• Tickets for new students: The Ticketing Section creates boarding orders via the Minhati system after the student uploads a copy of the visa and a copy of the passport, based on a letter from the Deanship of Admission and Registration. The boarding orders are then sent to the travel agency to make reservations. They are subsequently sent to the Commitments Section in Financial Affairs for financial approval, and then signed by the Director of the Travel Administration. The staff of the Ticketing Unit then stamps them and returns them to the travel agency for ticket issuance. This process will be linked to the Travel Administration Ticketing System to handle the ticketing cycle electronically.

• Issuing travel tickets for graduating / de-registered / academically dismissed students: Tickets are issued via the Travel Administration Ticketing System after confirming clearance in the E-REGISTER system.

• Issuing travel tickets for students participating in scientific trips / student activities: Tickets are issued upon submission of a letter from the Deanship of Student Affairs approving domestic trips, and a letter from Graduate Studies approved by His Excellency the President of the University for scientific trips.

• Issuing travel tickets for students admitted to Graduate Studies through the Travel Administration Ticketing System.

• Canceling unused student travel tickets and refunding their value to the University account.