Research Laboratories Key Performance Indicators (KPIs)

The Department measures the performance of research laboratories and equipment against six indicators, each with an operational definition, a calculation formula, a data source, and a set measurement frequency. Results will be published progressively once the first measurement cycle is complete.

Indicator

Measurement Method

Frequency


Research Equipment Utilization Rate

Actual operating hours of the equipment relative to its available hours during the period.

Monthly


Research Laboratory Utilization Rate

Hours the laboratory is occupied by research or training activity relative to its available hours.

Monthly


Number of Laboratory Beneficiaries

Number of individuals who actually benefited, broken down by faculty members, students, and researchers.

Quarterly


Number of Research Bookings Completed

Requests to use equipment and laboratories that were actually carried out during the period.

Monthly


Research Equipment Readiness Rate

Equipment ready for immediate operation, with valid calibration and available supplies, out of the total equipment.

Monthly


Beneficiary Satisfaction Rate

Average beneficiary rating of booking ease, equipment efficiency, technical support, and laboratory environment.

Quarterly

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